hhbd Privacy Policy — How We Protect Your Data
hhbd is committed to protecting the personal information of every player in Bangladesh. This policy explains what data we collect, why we collect it, and how it is kept secure.
1. Introduction
This Privacy Policy ("Policy") describes how hhbd ("hhbd", "We", "Us", "Our") collects, uses, stores, and discloses personal information when you access or use the hhbd platform at https://hhbd.buzz, including any related mobile web application or service (collectively, the "Platform"). This Policy applies to all registered and unregistered users who interact with the Platform.
By registering an account on hhbd or by continuing to use the Platform after this Policy has been made available to you, you acknowledge that you have read and understood this Policy and that you consent to the collection and use of your personal information as described herein. If you do not agree with this Policy, you should not use the hhbd Platform.
hhbd may update this Policy from time to time. The most current version will always be available at https://hhbd.buzz/privacy-policy. We will indicate the date of the most recent revision at the top of this page. Your continued use of the Platform after any update constitutes your acceptance of the revised Policy.
Privacy at a Glance
2. Information We Collect
hhbd collects personal information that you provide directly to us and information that is generated automatically when you use the Platform. The categories of personal information we collect include:
- Registration information: your Bangladesh mobile number, chosen username, date of birth, and any other information provided during account creation.
- Identity verification documents: national identity card, passport, or other government-issued identity documents submitted as part of KYC verification.
- Financial information: payment method details (mobile banking numbers for bKash, Nagad, Rocket, Upay; card details where applicable), transaction history, deposit and withdrawal records.
- Device and technical data: IP address, device type, operating system, browser type, screen resolution, and session duration collected automatically when you access the Platform.
- Gameplay and betting data: game history, bet amounts, win and loss records, bonus usage, and responsible gaming tool activity associated with your account.
We do not collect sensitive personal information such as biometric data, religious beliefs, political opinions, or racial or ethnic origin unless we are required to do so by applicable law. We collect only the minimum information necessary to operate the Platform, verify your identity, process payments, and comply with our legal obligations.
3. How We Use Your Information
hhbd uses the personal information we collect for the following purposes:
- Account creation and management: to register your account, verify your identity, maintain your account settings, and manage your gaming profile.
- Payment processing: to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to maintain accurate financial records.
- Platform operation and improvement: to deliver the games, betting markets, promotions, and support services you use, and to monitor and improve platform performance.
- Legal and regulatory compliance: to comply with applicable anti-money laundering obligations, age verification requirements, fraud prevention requirements, and any other legal or regulatory obligations applicable to hhbd.
- Responsible gaming: to monitor gameplay patterns and deploy responsible gaming interventions such as deposit limit reminders, cooling-off periods, and self-exclusion when appropriate.
- Customer support: to respond to your support enquiries, resolve disputes, and communicate with you regarding your account and the services you use.
hhbd does not use your personal information for automated decision-making or profiling that produces legal or similarly significant effects on you without your knowledge. Where we use your gameplay data to apply responsible gaming interventions, this is done in your interest and in accordance with our legal obligations.
4. Legal Basis for Processing
hhbd processes your personal information on the following legal bases:
- Contractual necessity: processing that is necessary to provide you with the services you have requested under the hhbd Terms and Conditions, including account registration, payment processing, and game delivery.
- Legal obligation: processing that is necessary for hhbd to comply with applicable law, including anti-money laundering obligations, age verification, and fraud prevention.
- Legitimate interests: processing undertaken for hhbd's legitimate business interests, including fraud detection, platform security, and responsible gaming monitoring, provided those interests are not overridden by your rights and interests.
- Consent: where you have given explicit consent to specific processing activities, such as receiving promotional communications from hhbd. You may withdraw consent at any time by contacting our support team.
5. Sharing Your Information
hhbd does not sell or rent your personal information. We may share your information with third parties only in the following limited circumstances:
- Game providers: hhbd works with certified game studios including Pragmatic Play, Evolution Gaming, Ezugi, PG Soft, and others who supply games for the Platform. These providers may receive anonymised session data to deliver their games correctly but do not receive your full personal profile.
- Payment processors: your payment method details are shared with relevant payment service providers (such as bKash, Nagad, Rocket, Upay, Visa, or Mastercard) solely to the extent necessary to process your deposit or withdrawal transaction.
- Regulatory and law enforcement authorities: hhbd may be required to disclose your personal information to regulatory or law enforcement authorities where required by applicable law, court order, or regulatory instruction. hhbd will comply with such requests to the extent legally required.
- Service providers: hhbd may engage third-party service providers (such as hosting providers, analytics platforms, and customer support tools) who process data on our behalf under strict data processing agreements that prohibit them from using your data for any purpose other than providing services to hhbd.
All third parties with whom hhbd shares personal information are required to handle that information securely and in accordance with applicable data protection standards. hhbd does not authorise any third party to use your personal information for their own marketing purposes.
6. Payment Data and Financial Privacy
hhbd takes the security of your financial data extremely seriously. When you make a deposit using bKash, Nagad, Rocket, or Upay, the mobile number associated with your transaction is used only to initiate and verify that specific payment. hhbd does not store complete card numbers or mobile wallet PINs on its own servers. Payment data that must be retained for record-keeping purposes is stored in encrypted form and is accessible only to authorised personnel on a strictly need-to-know basis.
All financial transactions on the hhbd platform are processed using SSL-encrypted connections. Transaction records are maintained for a minimum retention period required by applicable anti-money laundering regulations. After the applicable retention period expires and there is no outstanding legal obligation to retain the data further, hhbd will securely delete or anonymise transaction records in accordance with its data retention schedule.
7. Cookies and Tracking Technologies
The hhbd platform uses cookies and similar tracking technologies to deliver and improve its services. The types of cookies we use include:
- Essential cookies: required for the Platform to function, including session management, authentication, and security cookies. These cannot be disabled without breaking core Platform functionality.
- Analytics cookies: used to understand how players use the Platform, which pages are visited most frequently, and where technical errors occur. This data is aggregated and anonymised and is used only to improve the Platform.
- Preference cookies: used to remember your language preferences, display settings, and other personalisation choices so that you do not need to re-enter these each time you visit the Platform.
Most browsers allow you to control cookies through their settings preferences. Disabling essential cookies may affect the functionality of the hhbd platform. hhbd does not use third-party advertising cookies or track your browsing activity on websites other than hhbd.
8. Data Retention
hhbd retains your personal information for as long as your account remains active and for as long as is necessary to fulfil the purposes described in this Policy. The minimum retention periods applicable to key data categories are determined by the legal and regulatory obligations applicable to hhbd, including anti-money laundering record-keeping requirements which may require retention of financial records for a statutory period following the closure of your account.
When you request deletion of your account and personal data, hhbd will delete or anonymise your data as soon as practicable, subject to any legal retention obligations that require us to retain certain records for a defined period. Data that is subject to a legal retention obligation will be securely isolated from active processing and deleted as soon as the retention period expires.
9. Your Rights
As a user of the hhbd platform, you have the following rights in relation to your personal information:
- Right of access: you may request a copy of the personal information hhbd holds about you at any time by contacting our support team via live chat.
- Right to rectification: if any personal information we hold about you is inaccurate or incomplete, you may request that we correct or complete it.
- Right to erasure: subject to our legal retention obligations, you may request deletion of your personal data. We will process such requests within a reasonable timeframe and confirm the outcome.
- Right to restriction: you may request that we restrict the processing of your personal data in certain circumstances, for example while a correction request is being assessed.
- Right to withdraw consent: where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
To exercise any of these rights, please contact the hhbd support team via the live chat function available on the Platform. We will respond to all valid requests within a reasonable timeframe. We may need to verify your identity before processing your request.
10. Security Measures
hhbd implements appropriate technical and organisational measures to protect your personal information against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL encryption for all data in transit, restricted access controls limiting personal data access to authorised personnel only, regular security assessments of the Platform and its infrastructure, and secure storage of KYC documents and financial records.
While hhbd takes all reasonable steps to safeguard your personal information, no method of transmission over the internet or method of electronic storage is completely secure. hhbd cannot guarantee the absolute security of your information. In the event of a personal data breach that poses a significant risk to your rights and interests, hhbd will notify affected users without undue delay and take all reasonable steps to contain and remedy the breach.
11. Children and Minors
The hhbd platform is strictly for persons aged 21 years and above. hhbd does not knowingly collect personal information from individuals under the age of 21. If hhbd becomes aware that personal information has been collected from a person under 21, it will take immediate steps to delete that information and close the associated account. If you believe that a minor has registered an account on hhbd, please contact our support team immediately via live chat so that we can investigate and take appropriate action.
12. Changes to This Privacy Policy
hhbd may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. When we make a material change to this Policy, we will update the "Last Updated" date at the top of this page. We may also notify registered users of significant changes via their registered mobile number or through a notification on the Platform.
Your continued use of the hhbd platform following the publication of an updated Privacy Policy constitutes your acceptance of the updated Policy. If you do not agree with the updated Policy, you should cease using the Platform and contact our support team to request account closure.
13. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way hhbd handles your personal information, please contact our support team via the live chat function available on the hhbd platform. Our support team is available 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6).
You may also reach us by email. Our contact email address is [email protected]. Please note that email is not a secure channel; do not include sensitive personal or financial information in any email you send to us.
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